FOR APPOINTMENTS, CALL: 01225 571084 OR BOOK ONLINE

Your First Visit

What to expect at your first appointment

We know that coming to a new practitioner for the first time can make some people a little nervous. Will the practitioner understand where I’ve got pain? Am I signing up for lots of appointments? Will the treatment work?

At Align our focus is on you, the patient. Our aim is to make you feel better whether that’s relieving pain or increasing your mobility. Key to that is taking the necessary time to understand exactly how you feel and what you want to achieve.

Taking Time to Listen to You

At your first assessment or treatment we will spend time listening carefully to you and asking questions to make sure that we understand where you feel pain, what activities cause the pain and how it makes you feel.

If you are coming to us about a mobility issue, we make a thorough assessment of how you feel your mobility is limited and the activities you would like to be able to do more easily.

Involving You in the Choice of the Treatment

Once we have made our initial assessment, we will make a diagnosis. We will then discuss the different treatment options available and explain how we feel these will help you. We will talk about the number of treatments that might be required based on our experience and we’ll be very open about what that will cost, so you know up front what to expect.

Everyone is different. The speed of recovery, the type of treatment and the end goal are going to personal to you. We are very flexible in our approach and want to work with you using a mixture of treatments and home exercises, giving you control over your recovery and at a pace that works for you.

Getting Started with the Treatment

If you opt for the £19 New Patient Assessment, the appointment will last 45 minutes. You will discuss everything as above and then you have the choice to decide whether to book a treatment.

It may be that we feel that our treatment is not suitable for you, or we may recommend that another type of treatment by a different provider will be best for you. Either way, you should come out knowing and understanding what action to take next and it will be up to you how you proceed.

I have more Questions about my Appointment

Below we have answered some of our most frequently asked questions posed by our patients prior to their first appointment. If these don’t answer your questions take a look at our complete list of FAQ’s or feel free to call us on 01225 571084. There are no silly questions and we want to make sure you feel comfortable and prepared for your first appointment.

How can I find the clinic?

To help you find us easily, our door is purple and slightly set back from the street with a small garden in front of it. Also, there is a bus stop directly outside our door. On arrival please ring the bell marked Align Body Clinic on the right of the door, the clinic is located on the first floor.

Do I need to bring anything?

If you have any medical reports such as x-rays or MRIs, as well as a list of any medication you take, it would be helpful to bring them along with you.

What do I wear?

Depending on the location of the problem we will usually want to make a full examination of the spine or the region where there is pain. This may involve undressing to your underwear, or you can wear shorts and a tee shirt if you prefer. You are welcome to bring a friend or relative with you into the treatment room if it makes you feel more comfortable.

How do I pay?

We take payment for each session on the day via card, cash, or cheque.  If you are claiming through your insurance company you will be asked to pay for each session on the day then you will be given a receipt so that you can reclaim the fee from your insurance company.

More Useful Information for our Patients

If you are thinking about scheduling an appointment or already have one booked in you can find more useful information below to help with your first visit.

Not sure where our clinic is? Find out the details on how to find us and recommended parking.

We are thrilled to hear about how we have helped our patients in the past. We have shared our feedback with you.

Have questions about our services or team? We’ve answered our frequently asked questions.

We want to be upfront with all of our patients. You can view all of our treatment prices here.

Feedback from our Patients

“The treatments are very informal and informative and have helped me understand why I was in pain and reduce the chance of it happening again”

Cliff Looker from Devizes

“I started seeing Jay after I was told to give up on my dream of competing in an IM70.3 this summer. Not only did he make sure I made it to the finish line – but that I crossed it smiling and in a surprisingly impressive time for my age group. My only complaint? I’m totally addicted to tri and already planning next season’s insanity!”

Georgie from Bath

“On retirement, I treated myself to Body Alignment sessions to clear some long-standing problems I had with my body – from accidents, work, age etc. I could not be more pleased with the results of Jay’s efforts. I have climbed mountains, taken up sailing and can say I feel better in my body since retirement than for many years before. Many thanks for the exercises, my knee is no longer troublesome. When I reach the top of a hill with no difficulty, I try to remember to thank my lucky stars I made the investment in my future and booked that first appointment. Thank you.”

Anonymous

“Yes, I’ve been suffering from a “bad back” for years. Jay has been fantastic in terms of diagnosing my problem, providing a regime to keep my back “under control”, and when the inevitable happens due to my chronic condition he has been amazing in terms of getting me back on my feet again.”

Chris Dance from Bath

“Having suffered acute back pain for over six months and having had treatment previously, Align Body Clinic was suggested to me. Since going to see them and having had approximately 6 treatments, supplemented by an advised stretching regime, I feel almost back to normal. The treatment and consultation advice has provided me with the knowledge that will help me move forward and avoid a reoccurrence. I would have no trouble in recommending Align Body Clinic and would like to thank Jay for getting me back onto the road to recovery – and the badminton court!”

Jonathan Mardon from Bath

“100 % difference I can go through a day with no pain and I can play sport again, Jay is a man with magic hands!”

Gavin Savage from Southwick

“Jay was recommended to me. Immediate improvement in back pain and mobility after the first treatment. Even better after the second treatment. Good to have a programme to follow at home between appointments.”

Ann Kronenberg from Salisbury

“I had been having treatment on my shoulder by a different commercial practice previously and it had left me in more pain than when I started, probably because of their ‘one size fits all’ solution-based approach. As such, I was a bit nervous going somewhere else and having more treatment, but after a friend highly recommended Jay I went for a consultation. I was put completely at ease and after the first session, it was evident I had made the right choice. Jay asked lots of questions, talked through the problem and what he would do and why. It was clear that he knew what he was doing! I then had maybe 10 or so sessions and given ‘homework’ exercise to do between sessions and my shoulder is back to normal again now. A massive thank you! :)”

Emma Towse from Bristol

“I have seen various Osteopaths over the last few years, with little success. Since being referred to Jay by my PT, my long-standing back condition has dramatically improved and now allows me to enjoy a virtually pain-free existence and a far superior quality of life than before.”

Alan Smith from Bath

“Fantastic, deep, subtle, effective treatment, Jay always gets straight to the relevant areas. Have had sessions many years ago as well as recently, and am delighted how long the benefits lasted. Highly recommend.”

Sophie Carrdus from Bradford on Avon

“I wish I had contacted Jay sooner with my persistent bad neck. The treatments have made a massive difference to my daily life.”

Molly Keel from Bath

“I have had arthritis in my knees for some time, after treatment with Jay over several weeks I am now walking pain-free without a stick at a normal pace, not bad for a 72-year-old. I cannot recommend Jay too highly.”

A B from Bathford

“Having been told 10 years ago by shoulder “experts” that nothing could be done to relieve the constant pain I almost gave up on it…one diagnosis and a few treatment sessions with Jay and the pain I’d live with for so long was gone.

Outstanding service, great people and really flexible to my silly work hours, I’ve already recommended ABC to lots of people and intend to refer many more”

George Lewis from Bath

“Over 15 years Jay has sorted out a variety of sports injuries and the aftermath of broken bones! I doubt if I would still be caving, running and mountain walking at age 64 if it wasn’t for Jay’s amazing care. Totally brilliant!”

David Lossi from High Littleton

“Jay put me back on my feet after a back injury that had worsened over eighteen months of other treatment. I couldn’t walk, sit or even lie down comfortably, Structural Integration (Rolf Method) was my last hope. Jay’s successful treatment outcome for this hypermobile, fibromyalgic, very unfit older woman was a miraculous feat. Thank you, Jay!”

HB Malvern from Bath

“The treatment was extremely helpful, Jay gave me exercises that I was able to work on at home and are simple to continue with regularly.”

Elizabeth Passingham from Bath

“Yes!! I had an acute injury from golf which Jay sorted immediately. Highly recommended”

Johnny Grace from Bath

“Very good location, quick and easy online booking system. Had me back to normal within a few sessions. Very grateful and would fully recommend to anyone.”

Anonymous

“I saw Sheena today for pregnancy related SPD, she has helped so much after just one session, I would highly recommend her to everyone!”

Renee Clinch from Keynsham

“Within just a few treatments my levels of neck and upper back pain greatly dissipated allowing me to sleep and function normally again. Jay Ruddock is highly professional and personable with it. I cannot endorse his skills more highly.”

Peter Higgins from Bath

“Sheena made a huge difference to my pain after just one visit. She also used acupuncture at the same visit at no extra cost which was helpful for my symptoms.”

Lisa Slater from Bath

“Jay has enabled me to get back to cycling and running pain free. I didn’t think it could happen and it has, I’m so grateful! The treatments and exercises Jay has given mean that I’m now able to maintain my back and knee health with a treatment every few months.”

Heidi Rearden from Bath

“Jay is a results-oriented Osteopath who I highly recommend. Whether using his skills for myself or my clients, I can be sure Jay will deliver a significant improvement or complete resolution of an issue or multiple issues. Few Osteopaths in the south-west can deliver, Jay Ruddock does.”

M C from Bath

“I wish I’d found Sheena years ago! Despite a long history of back problems, I’m feeling so much better after just one session. Friendly and professional, she put me instantly at ease, and took the time to understand my history and explain each step of the treatment. Would definitely recommend!”

Vicky Lee from Bath

“Have found the treatment really helped. After a couple of sessions, I had no lower back pain. Jay has a very kind and calm manner and I feel is very good at making you feel at ease.”

Becky Clay from Bath

“I sought help with a long-running problem with my back and shoulder. The advice, treatment and aftercare offered has been worth its weight in gold and I continue to benefit from their expertise and knowledge even now that my current treatment program has completed”

N C from Chippenham

“I was starting to suffer from lower back pain and wanted to get on top of it before it prevented me from working. Seeing Jay was the perfect option – he was knowledgable, thorough and great value for money. The exercises to do at home were easy to understand and have cleared my back pain up a treat. I would definitely recommend going to see him.”

Charlotte Bloom from Bath

“After hurting my hip during a hike two years ago, Jay’s significantly reduced the pain and I feel I now have a chance of getting back to normal and walking pain-free for the first time in ages – thanks Jay, I’m definitely glad I came along to the Clinic!”

Sophie J from Bath

“My son was having an ongoing problem with his shoulder that physio alone did not solve. Jay worked on it over a number of weeks and he is now back to full strength playing rugby.”

Anonymous

“Following treatment, I have been able to complete the Bath Half Marathon and go skiing for the first time in 25 years, with no ill effect.”

R P from Bath

“Sheena has made such a difference to my long term aches and pains, and also shorter terms issues from too much DIY! She always takes the time to listen and try and pinpoint the reason or cause, and treat accordingly. I’ve also had acupuncture, which I was sceptical about, but it really worked and had great results. I am very pleased with the professional and caring approach and would not hesitate to recommend Sheena to others.”

Amanda Watts from Bath

“I was having problems with a rugby injury and struggled to get much movement in my lower back. Jay was able to diagnose potential causes and increase my movement range. the improvement after the first session was huge and in each session since it has continued to improve.”

Laura Mahoney from Bath

“I’ve had back pain on and off for a while, as a professional athlete, it was putting a lot of strain on my career. I got in contact with Jay after a few failed visits at the physio. I’m now back on the road to full-time training thanks to Jay!”

Jessica Lloyd from Bath

“Over 12 years of having structural problems put right. Can’t recommend the service enough!”

Tina Johnston from Bradford On Avon

“I have had several different pains and injuries with my body over the last few years, from sports injury to severe pelvic pain during late pregnancy. I strongly urge anyone with any pain in their body to have a consultation and see if they can take that pain away for you”

L G from Keynsham

“Sheena has been paramount in fixing all manner of ailments. Having regular maintenance treatments instead of waiting for a problem to arise, has kept me in tip-top condition and generally feeling in great health, physically and mentally. I would highly recommend Sheena and have even travelled 200 miles on occasions specifically for a treatment!”

M M from Bath

“Before seeing Jay I was having “regular” back problems, however, his excellent diagnosis and effective treatment has helped me tremendously”

Chris Dance from Bath

“I was suffering from pain in my neck, but after a couple of sessions with Jay the pain has gone, I wished I had gone months before when it first started instead of suffering.”

Lin Levan from Bristol

“Sheena has been working on my aches and pains for 3 years now. I have Parkinson’s disease and her work enables me to move more freely, improves my mobility and in turn, helps me to cope with living with Parkinson’s. She is always friendly and dedicated to helping me. I can thoroughly recommend her”

J C from Bath

“Better than I ever thought it could be! Such great progress over a short period of time and I couldn’t be happier with all the work Jay has done to improve my long term…”

Matthew Warman from Bath

“Sheena has been treating my chronic lower back, after every session my pain is reduced, my stiffness is decreased, and as a result, my overall mood and happiness is significantly improved. I would highly recommend her to anyone requiring treatment”

E S from Bath

“I have been suffering from muscle aches and spasms for about two years now. I was diagnosed with an underactive thyroid last year and it appears the two problems are related. It has basically been constant pain during that period and I have seen roughly 20-25 specialists from doctors to masseuses. Jay actually understands the issue and has an effective approach to helping to relieve some of the trigger points. His work has moved the pain from a 9 down to a 2 or 3. It has been outstanding and I highly recommend him to anyone with similar problems.”

Caroline Lucas from Bath

Want to schedule an appointment?

Follow the links below to find out more about us, our treatments or read feedback from our patients. To book a new patient assessment or consultation call our friendly team on 01225 571084 or book online.